Customer support
Help when needed most
Provide answers across channels faster to customers' pressing questions.
Outperform customer expectations
< 60
average response time (minutes)
3x
your response capacity
5x
faster resolutions (instead of calling)
Deeply understand customers' needs
Build rapport at scale in less time.
- Up to 3x more chats can be handled simultaneously to help those in need
- Omnichannel interface nurtures contextual profiles which unveil granular consumer intent
- 80% of consumers prefer messaging instead of calling when they need to contact a business
Personalize every touchpoint
Shift transactions into chats to grow revenue.
- Intelligent web/mobile chat box changes static transactions into conversational transactions
- Integrated customer profile records the offers that your customers prefer and when
- Customizable click-to-add templates for promotions and other info help customers buy faster
Resolve issues together, wherever
Elevate satisfaction with person-to-person chats.
- Unified messaging prioritizes chats for efficient routing to elevate satisfaction to 95% highs
- Direct line of 2-way messaging eliminates call waiting to help customers on their schedule
- Chat analytics measure customer and agent sentiment to optimize each engagement
Streamline how your teams communicate
Customer success
Help customers achieve goals at every touchpoint with the context you need.
