Customer Support

Customer support

Help when needed most

Provide answers across channels faster to customers' pressing questions.

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Outperform customer expectations

< 60
average response time (minutes)
3x
your response capacity
5x
faster resolutions (instead of calling)

Deeply understand customers' needs

Build rapport at scale in less time.

  • Up to 3x more chats can be handled simultaneously to help those in need
  • Omnichannel interface nurtures contextual profiles which unveil granular consumer intent
  • 80% of consumers prefer messaging instead of calling when they need to contact a business

Personalize every touchpoint

Shift transactions into chats to grow revenue.

  • Intelligent web/mobile chat box changes static transactions into conversational transactions
  • Integrated customer profile records the offers that your customers prefer and when
  • Customizable click-to-add templates for promotions and other info help customers buy faster

Resolve issues together, wherever

Elevate satisfaction with person-to-person chats.

  • Unified messaging prioritizes chats for efficient routing to elevate satisfaction to 95% highs
  • Direct line of 2-way messaging eliminates call waiting to help customers on their schedule
  • Chat analytics measure customer and agent sentiment to optimize each engagement

Streamline how your teams communicate

Sales

Everything you need to update contacts, segment hot leads, and convert fast.

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Customer success

Help customers achieve goals at every touchpoint with the context you need.

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Operations

Handle surge communication, complex chats, and assign role-based access.

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