Chats
Chats is where every social media, web chat, and text message is started, viewed, and searched. While chatting, update contacts’ profiles in real-time.
Advantage
Create relationships, not tickets
Reach and retain customers with confidence. However you contact, convert, and care for customers, Chatfully helps your team be heard.
Workflow
Workflow is inclusive of how chats, contacts, and teams are coordinated together. Inboxes, reports, and simple automations help teams progress.
Contacts
Chatfully’s built-in contact platform redefines connected communication. Create custom fields and update with 2-way sync (here and where you chat).
Team
Clearly defining team members’ roles promotes streamlined communication. The Team page is where members are invited and assigned permissions.
Chat. Without limits
Centralize communication in team inboxes, chat at scale, and follow-up with opportunities faster.
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Chats
Centralize every message
Fully unify every message from across every channel. Texting, social media, and web chat now together in one place. Send campaigns, connect your channels, send welcome messages, filter, use advanced search, add attachments, text-enable your existing number, and more!
Contacts
Update profiles instantly
Import contacts, manage their profiles by adding segments and tags to describe them. View, edit, and create profile fields within the built-in contact manager, and update those profiles while chatting with them in the Chats page.
Inboxes
Collaborate on replies
Inboxes are how teams collaborate on contacts’ messages. Each connects with one or more channels to increase visibility and decrease response time. Inboxes work great to ensure multiple people on your team see incoming messages from one or multiple channels in one place. Shared inboxes allow team members to step-in and respond to a contact when another member of that inbox is currently unavailable. This ensures your team remains available throughout each day.
Team
Align faster, wherever
Clearly defining team members’ roles promotes streamlined communication. The Team page is where members are invited and assigned permissions. This unlocks teams' capacity to close deals together while viewing each profile status at a glance. From first impressions to lasting connections, teams help contacts faster so everyone can chat fully.
