Request Account & Data Deletion
Privacy & Data Control
Request Account & Data Deletion
At Chatfully, we respect your privacy and give you full control over your personal data. If you wish to have your personal data, user account, or organization records permanently deleted, please follow the steps below.
Send an Email to hello@chatfully.io
To initiate a data and account deletion request, send an email to our support and privacy team at hello@chatfully.io with the subject line “Account and Data Deletion Request”.
Include Account Identification Details
To help us verify account ownership and process your request without delay, please ensure your email includes:
- Registered Email Address: The primary email address used to log into your Chatfully account. Whenever possible, please send the request from this email address.
- Full Name: Your first and last name as listed on the profile.
- Organization Name (if applicable): The business or workspace name associated with your subscription.
- Scope of Deletion: Specify whether you want to delete your individual user account, an entire organization workspace, or remove contact records.
Verification & Processing Timeframe
To safeguard user security and prevent fraudulent deletion requests, our privacy team may verify your identity before taking action. Once verified, your account and eligible data will be permanently purged within 30 calendar days. We will send a final written confirmation to your email once the process is complete.
What Data Gets Deleted?
Upon confirmation of your deletion request, Chatfully executes a permanent cascading purge that erases:
- Account Profile & Credentials: Name, email address, password hashes, phone numbers, and profile avatars.
- Conversation Transcripts: All incoming and outgoing SMS, web chat, email, and social messaging histories, notes, and activity logs.
- CRM & Contact Records: All contacts, phone lists, tags, and audience groupings associated with your account.
- Media & Attachments: Uploaded images, audio recordings, documents, and exported archives.
Note on Statutory Retention: In accordance with statutory legal, accounting, and tax requirements, transactional billing records and licensing receipts may be maintained in an encrypted, archived format for up to five (5) years as outlined in Section 8 of our Data Policy.
Self-Service In-App Options
Active organization administrators can cancel subscriptions directly within the web or mobile app by navigating to Settings > Billing (app.chatfully.io/billing). Team managers can also remove individual teammate accounts under Team (app.chatfully.io/team).
